Refund policy
Returns & Exchanges
Product Guarantee
At Olmiya, we do everything we can to deliver an excellent experience to our clients, with products made using high-quality, soft natural materials, and attention is put in every detail. Products go through rigorous quality control to make sure they are exactly as described on the site and free of manufacturer defects. However, if you do encounter a problem please contact us so we can offer a replacement ()
Retail Returns & Exchanges
We accept returns and exchanges on most products except sale products, purchased from olmiya.com up to 15 days after you receive your order. Items must be in original condition for return (unless found to be defective).
We do not accept returns for items that have been damaged, altered, or improperly used.
To return or exchange an item please Customer Service. Please have your purchase information handy and if the product is damaged it is best to send us a photo as well.
Please note that shipping charges are non-refundable. Please use a tracking number when shipping to us. We can’t replace items lost in transit.
